Returns Policy

30-Day Returns — No Hassle

If you've changed your mind or ordered the wrong part, no problem. We accept returns within 30 days of delivery, no questions asked — as long as the item is unused and returned in its original packaging, securely wrapped as it arrived.

Please note that return postage costs for unwanted items are the customer's responsibility. If goods arrive back to us used, damaged, or missing original packaging, we reserve the right to refuse the return.

If your return is damaged in transit on its way back to us, that claim sits with the courier you used to ship it. We're happy to guide you through that process if needed — just get in touch.

Received Something Wrong or Faulty?

That's on us and we'll sort it quickly. If your item arrived damaged, developed a fault, or simply isn't what you ordered, drop us an email with the details and we'll get it resolved without any fuss.

What to Include With Your Return

To make sure your return is processed without delay, please include the following inside your parcel:

• Your full name as it appears on your order
• Your order number (found in your confirmation email)
• The reason for your return

Without this information, processing times will be slower. If you can't find your order number, your delivery postcode will help us track the order down.

Where to Send Returns

Parts Shack Returns 30 Hortonwood 30 Telford TF1 7YE

Please note this is a warehouse — visits are by prior arrangement only.

Undelivered Parcels

If a parcel is returned to us because of an incomplete address or was not collected, a redelivery or refund deduction of £3.95–£6.95 will apply, depending on the courier used for your original order.