Here's the rewrite — same friendly, helpful tone but cleaned up, on-brand for Parts Shack, and with the old branding removed throughout:
Frequently Asked Questions
How much is delivery?
Good news — delivery is completely free for all mainland UK orders. The price you see on any product includes VAT and delivery, so there are no surprises at checkout. For out-of-area postcodes, simply add the item to your basket, enter your postcode at checkout, and any applicable delivery charge will be calculated automatically.
How do I know I'm ordering the right part?
If you're ever unsure, just send us an email with your vehicle registration plate and we'll check compatibility for you before you buy. We'd always rather help upfront than deal with a return. We also have a guides section on the Parts Shack website covering how to buy specific products and what to look out for — worth a read before you order.
Why isn't my order going through?
If you're paying with PayPal and it's asking you to select a delivery method, follow the on-screen steps carefully — this is a standard PayPal checkout flow.
If your debit or credit card isn't being accepted, get in touch via email or our online chat and we'll look into it straight away.
I've only received part of my order — is that normal?
Yes, this can happen. If you've ordered multiple items, they may have been dispatched separately using different couriers. If your full order hasn't arrived within 3 working days, contact us and we'll chase it up for you.
What payment methods do you accept?
We accept PayPal, debit and credit cards, Apple Pay and Google Pay.
How long do I have to return an item?
You have 30 days to return an item. It must be in its original packaging and unused condition — unless it's being returned as faulty. Please contact us by email first to authorise the return before sending anything back.
How long does delivery take and which couriers do you use?
In most cases you'll receive your order within 48 hours. Please allow a minimum of 3 working days for delivery. For out-of-area postcodes — including parts of Ireland, Aberdeen, the Highlands, Scottish Islands and Jersey — please allow an additional 2 working days on top of that.
Weekends and bank holidays are not counted as working days.
We use a range of couriers depending on the size and destination of your order, including DPD, Evri and UK Mail.
How quickly will you reply to my email?
We aim to respond to all emails within 24 hours. For anything urgent, our online chat is the quickest way to reach us.
Can I amend or cancel my order?
We'll do our best to make changes or cancel an order, but you need to contact us as soon as possible — ideally immediately after placing the order. Email us at sales@spareshut.com with your request and we'll do what we can.
Which countries do you deliver to?
We currently ship to mainland UK. We do not deliver to international addresses or non-mainland areas. If you have a specific requirement, feel free to contact us and we'll let you know what we can do.
Are your parts second hand?
Not at all — every item we sell is brand new.
Are your parts genuine OEM parts?
Unless stated otherwise, our parts are quality aftermarket components rather than manufacturer-branded originals. We're confident enough in what we sell to back it with a warranty. In most cases aftermarket parts offer the same performance and fitment at a fraction of the main dealer price.
Do you offer a fitting service?
We don't offer fitting, but we're happy to point you in the right direction. We have a guides section on the Parts Shack website covering installation advice for many of our products, and our team is always on hand to answer fitment questions before you buy.
I've just placed an order — how do I know it went through?
You'll receive an order confirmation number on screen as soon as checkout is complete. You should also receive a confirmation email, and you can check whether payment has left your account. If you're still unsure, contact us and we'll confirm the order for you.
Do your prices include VAT?
Yes — all prices on Parts Shack are inclusive of VAT. No hidden additions at checkout.
How do I track my order?
Once your order is dispatched, we'll send you an email containing your tracking number and a direct link to follow your parcel in real time. Make sure you enter a valid email address at checkout to receive this.
Can I collect my order in person?
You can, but please arrange it with us first. Not everything you see on the site is physically held on the shelf at all times, but we can usually have items ready for collection the next working day. Drop us an email or use the online chat to arrange a time and we'll get it sorted.
Something is wrong with my order — what do I do?
If your item is incorrect, damaged or faulty, email us at sales@spareshut.com with your order number or delivery postcode, a description of the issue, and any photos you have. We'll get straight on it and arrange a replacement or refund along with a prepaid returns label. Getting things right matters to us and we're known for resolving issues quickly.
Do you offer a warranty?
Yes. Warranty periods vary by product, so check the individual product listing on the Parts Shack website for the specific cover that applies to your item.
I've ordered the wrong part — how do exchanges work?
It happens to everyone. Get in touch via email or online chat and we'll send you a link to the correct product so you can reorder quickly. Once you've done that, send the original item back to us and we'll issue a refund on it.
How long does a refund take?
We process returns daily. Once we receive your item back we aim to issue your refund within 48 hours. Allow up to 3 working days for the funds to show back in your account, depending on your bank.
What kind of car parts do Parts Shack sell?
We stock a wide range of car parts and accessories covering most makes and models, split across categories including braking, electrics, exterior, lighting, suspension and wheel bearings. Some of our most popular lines include wing mirrors, mirror covers, mirror indicators, tail lights, top mounts and drop links — all at competitive prices with fast dispatch. Order before 2pm and we'll dispatch the same day.